Hotel Reservations & Policies

For simple and secure reservations with our guaranteed best rates, book your stay with us online.

See below for our complete reservation policies. If you have a question or would like to make a reservation by phone, please call our Best Western Plus Lonoke Hotel or toll free at 1-800-WESTERN (1-800 937-8376).

                           Contact the Best Western Plus Lonoke Hotel by mail at:

Address:

102 Dee Dee Ln,

Lonoke, Arkansas 72086
United States

Phone: 501-676-8880
Fax: 501-676-0630
Toll Free Reservations: 1-800-WESTERN (1-800-937-8376)
Email: admin@bwpluslonoke.com

                                                                     Hotel Policies

CHECK-IN: 3 p.m. | CHECK-OUT: 11 a.m.

CURRENCY: United States Dollar.

INCIDENTALS:  Guests living within a 50-mile radius of the hotel will have an additional $250 per stay authorization or cash deposit that will be released upon checkout if no damage occurs.

CREDIT CARDS: We accept Visa, Mastercard, American Express, Discover & Diners Club. All credit card provided at check-in time are required to have either magnetic stripe or EMV enable (chipped). Any credit card that is not equipped with a chip will not be accepted. We also do not accept any prepaid debit or credit cards (For example: American Express Serve, Green Dot, NetSpend, etc.). NOTE: As debit cards (with a credit card logo) may be accepted, we suggest using a major credit card instead. Settlements process is much quicker on credit cards than debit cards, and credit cards sometimes offer better travel protection.

CASH PAYMENT: Cash is accepted at check-in and will require the full amount of room and tax plus a refundable incidental deposit of $250 which will be refunded at check-out after the room is confirmed to be in the same condition as it was rented out in.

NO SMOKING POLICY: We are a 100% Non-Smoking hotel, and violation of this simple policy may result in hefty fines, starting at $250. For more information about ARKANSAS CLEAN INDOOR AIR ACT FAQS, click Clean Indoor Air Act FAQs Arkansas Department of Health.

PET POLICY: We love our furry friends,  We are pet friendly and allow up to two dogs in a rented room. The size limit for any one dog shall be 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel’s approval prior to arrival. The pet friendly rate is $ 20.00 per day with a $150 per week maximum. A refundable cleaning and damage deposit of $ 50.00 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning. Any undeclared pets may result in a fine of $50. Registered and training service animals are, of course, allowed. We highly encourage service animal owners to be on the 1st floor of our hotel, as it's more convenient for the animal's relief.

NOTE: The service animal must not be unattended in our rooms. The service animal must go where ever the owner goes.

NO PARTIES: Our mission statement is: "Provide an enjoyable experience for our guest" It is impossible for our guests to enjoy their time with us if another guest and their friends are partying and making noise next door or down the hall. If a party is suspected, we will ask all 'non-registered' guest to vacate the room, and the 'registered' guest may be fined $250. Let's be kind to our fellow guests, and don't party.

FRIENDS & FAMILY VISITING: We reserve our amenities for the use of our registered guests, Non-registered guests may not be permitted based on expected occupancy.

ROOM RATE: When a reservation is confirmed, you agree to the nightly room rate at which time you booked the reservation. Confirmed reservation rates do not change. NOTE: Rates are subject to occupancy & are ever changing. We suggest booking as soon as possible to get the best rate available.

TAXES:

Sales Tax Breakdown

District                                                Rate

Arkansas State                                   6.500%

Lonoke County                                    1.000%

Lonoke City                                         3.000%

Arkansas Tourism Tax                        2.000%

Lonoke A&P Tax                                  2.000%

Total                                                     14.500%

Every guest is responsible to pay taxes on their reservation*.

CHILD POLICY: Children 17 and under stay free with one paying adult/guardian.

DEPOSIT POLICY: A credit card is required at the time of booking to guarantee the room.

INCIDENTALS: Each reservation requires a $250 incidental hold that is to be placed on the credit card on file for the duration of the reservation. At the time of check out, if no incidentals were posted to the room, then the $100 hold is returned to the credit card on file. NOTE: It may take 3 to 5 business days for the funds to reflect on your statement for credit cards or 5 to 10 business days for debit cards.

CANCELLATION POLICY: Cancellation policy for most reservations is 6 pm on the day before arrival. Should you need to cancel, please be sure to contact the hotel or booking site if applicable. Failure to do so may result in your credit card being charged for the first night of room and tax. Cancel policies may vary when booking special rates via bestwestern.com or third party sites. Please read the terms and conditions prior to booking.

NO SHOW POLICY: Guest that no-show for their reservations prevent the hotel from selling the room. Therefore, reservations that no-show will be charged for one-night room and tax to the credit card provided at time of booking.

PACKAGE HANDLING: Package handling is free while there is an existing reservation or meeting.

PREPAID BOOKINGS: Prepaid bookings are non-cancellable and non-refundable. Credit card provided at time of booking will be charged anytime after the booking is made. If the credit card declines, the reservation will be forfeited.

CREDIT CARD AUTHORIZATION FORMS: We only accept credit card authorization forms from companies or educational institutions. Please contact the hotel at 501-676-8880 to ask us to email you a secured credit card authorization form. This form must be submitted either digitally, email, or faxed. NOTE: If the appropriate procedure is not followed, we will not accept the credit card authorization form.

*TAX EXEMPTION: All Tax Exempt Guests must bring an Individual Tax Exemption form from their organization and present it upon checking in. We do not provide tax exemption forms.

ADDITIONAL PERSON FEE: $10.00 per adult, over two adults. Maximum of 4 adults, per room.

PARKING: Overnight parking is free included with your stay. If your vehicle takes up more than 1 parking space, then it's considered oversize. Oversize vehicles are welcome to park along the street, curbside, or utilize our truck parking or pay $10 per occupied space per night. Any vehicle that is in violation of this policy may be towed at owner's expense. 

SPECIAL REQUESTS: Any special requests, including room type, cannot be guaranteed and will be honored based on availability at check-in.

LOST & FOUND: We will make every attempt to return lost property. Please call the hotel directly to report a lost item at 501-676-8880.

​SHUTTLE SERVICE: ​Unfortunately, we do not offer shuttle service to any location. Please call us at 501-676-8880 if there are any questions.

                                                                  MISCELLANEOUS

• Rollaway beds are $10 per night based on availability.
• Cribs may be obtained, subject to availability; please request in advance
• Cribs may be obtained, subject to availability; please request in advance.

                                                             COVID-19 PROTOCOLS

The Best Western Plus Beach Resort Hotel has implemented the following protocols to take proactive steps to ensure the health and safety of our guests and team members.

1. Front Desk and Lobby:
   • New protocols will minimize guest contact with personnel through a streamlined check-in and check-out process.
   • Social distancing measures will be implemented, wellness best practices signs will be prominently posted, and all lobby brochures, magazines and papers will be removed.
   • Enhanced sanitization procedures will be in place at the front desk, in the lobby and across guest touchpoints throughout the hotel with disinfecting taking place regularly.
   • Sanitizing stations or wipes will be available throughout hotels.

1. Guest Room and Housekeeping:
   • Enhanced and thorough cleaning protocols will be implemented in guest rooms. linens and all touchpoints, for example, faucets, door handles, light switches, thermostats, clocks and hangers will be cleaned with chemicals aimed at killing COVID-19.
   • Unnecessary items will be removed from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens.
   • For guest and employee safety and well-being, daily housekeeping service will be by request only in the morning that you need service.

1. Check-In/Check-Out Requests
   • Due to the new protocols, early check-in and late check-out may not be possible. Check-in is 4 pm and Checkout is 11 am. All guests are more than welcome to use the beach and the pool until their room is available.